Support

Help & Support

Talk to us

For account issues, bugs, or anything you want the team to look at
Email support

Reach the Pavilla team directly. Include screenshots if you can — it helps us fix things faster.

hello@pavilla.ng

Quick help

The things people ask about most
Sending a Pav

Tap Pav on someone's card to show interest. If they Pav you back, you're connected and can start chatting.

Connections & requests

When someone Pavs you, it shows up in Messages. Accept to connect, or pass. Accepted connections move into your chats.

Better matches

Your recommendations improve as you add photos, a bio, your interests, and your department. A fuller profile gets seen by more people.

Photos

Your first photo is your main picture. Wait for an upload to finish before saving, and tap the remove icon on a slot to swap a photo.

Verification

Verifying your email and school email builds trust and unlocks more of Pavilla. Codes are 6 digits — resend a fresh one if it expires.

Blocking & reporting

Use the menu on someone's profile to block or report them. Blocked people leave your recommendations and move to Blocked Users in Settings.

FAQs

Short answers to common questions
Why am I not seeing many people?

Your recommendations depend on your gender setting and how complete your profile is. Add your interests, bio, and photos to see more people.

How do I stop receiving Pavs?

Open Settings → Privacy. You can pause discovery, limit who can Pav you first, or turn on the stranger filter.

What happens after I send a Pav?

It stays pending until the other person Pavs you back. Once they do, you're connected and can chat from Messages.

My school email won't go through?

Each school email can only be used on one account. If yours is already taken, you'll need a different one to continue.

My verification code isn't working?

Make sure you're entering the latest 6-digit code for the right email, then resend a fresh one if the old code expired.

What does Pavilla Pro give me?

Pro unlocks extra Pavs, WhatsApp reveals, and Plus perks like hiding your age. You can explore it from your profile.

Can I undo deleting my account?

No — deleting removes your account from Pavilla. Make sure before you confirm.

Report an issue

Tell us what happened and where
Screenshot

Optional, but it helps us see the exact issue.

Include the screen name, what you expected, and what happened.

Pavilla